The HAP Standards in Humanitarian Accountability and Quality Management was adopted by HAP-International on 30th January 2007. These standards are practical means through which agencies that adopt them can make continual improvement in Accountability and the quality of Humanitarian work.
Standard 1: The agency shall establish an accountability framework and QMS in accordance with the HAP Standard.
Standard 2: The agency shall publish information on a). It’s organisational background b). It’s accountability frame work and QMS c).It’s Humanitarian plans and d). It’s progress.
Standard 3: The agency shall seek the informed consent of intended beneficiaries through enabling beneficiary representatives to participate in progress decisions.
Standard 4: The agency shall monitor staff competence and establish a system for performance improvement.
Standard 5: The agency shall establish and implement effective complaints handling procedures (Tearfund use Feedback Handling and Response Mechanisms) that are accessible and safe for intended beneficiaries.
Standard 6: The agency shall establish a continuous improvement progress for its accountability and quality management systems.
Posted by Paul Gol
Standard 1: The agency shall establish an accountability framework and QMS in accordance with the HAP Standard.
Standard 2: The agency shall publish information on a). It’s organisational background b). It’s accountability frame work and QMS c).It’s Humanitarian plans and d). It’s progress.
Standard 3: The agency shall seek the informed consent of intended beneficiaries through enabling beneficiary representatives to participate in progress decisions.
Standard 4: The agency shall monitor staff competence and establish a system for performance improvement.
Standard 5: The agency shall establish and implement effective complaints handling procedures (Tearfund use Feedback Handling and Response Mechanisms) that are accessible and safe for intended beneficiaries.
Standard 6: The agency shall establish a continuous improvement progress for its accountability and quality management systems.
Posted by Paul Gol
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